Privacy Policy

Introduction

At Memoir Maker, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our memoir writing and publishing services.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Memoir Content: Stories, memories, photos, and other materials you share for your memoir project
• Payment Information: Billing details processed securely through our payment processor
• Communication: Messages, emails, and other communications with our team

Information Collected Automatically

• Analytics: We use Umami Analytics (privacy-focused) to understand how visitors use our website
• Cookies: Essential cookies for website functionality
• Device Information: Browser type, device type, IP address (anonymized)

How We Use Your Information

We use your information to:

• Provide memoir writing, editing, and publishing services
• Communicate with you about your project
• Process payments and fulfill orders
• Improve our services and website
• Send you important updates about your project (not marketing unless you opt in)
• Comply with legal obligations

How We Protect Your Information

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure storage systems
• Limited access to personal information (employees/contractors only as needed)
• Non-disclosure agreements with all team members
• Regular security audits

Your Memoir Content

Your stories and personal information are confidential. We will never:

• Share your memoir content with third parties without your explicit permission
• Use your stories for any purpose other than creating your memoir
• Publish or distribute your memoir without your authorization

All ghostwriters, editors, and designers sign confidentiality agreements before working on your project.

Sharing Your Information

We may share your information with:

• Service Providers: Printing companies, payment processors, hosting providers (only as needed to deliver services)
• Amazon (if applicable): If you choose Amazon publishing, your book information will be shared with Amazon KDP
• Legal Requirements: If required by law or to protect our rights

We do NOT sell your personal information to third parties for marketing purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for data processing
• Receive a copy of your memoir content
• Opt out of marketing communications

Data Retention

• Active Projects: We retain your information for the duration of your memoir project
• Completed Projects: We retain a backup of your final memoir file for 7 years (for reprint requests)
• Contact Information: Retained as long as you have an account or active project
• Deletion Requests: We honor deletion requests within 30 days (except where legally required to retain)

Third-Party Services

Our website and services use:

• Umami Analytics: Privacy-focused analytics (no personal data collected)
• Basin: Form processing (contact forms)
• Google Ads: Advertising and conversion tracking
• Cloudflare: Hosting and security

Each service has its own privacy policy. We choose privacy-respecting services whenever possible.

Cookies

We use essential cookies to:

• Remember your preferences
• Enable website functionality
• Track anonymous analytics

You can disable cookies in your browser settings, but some website features may not work properly.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

If you are located outside the United Kingdom, please be aware that your information may be transferred to and processed in our operating country. By using our services, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: Via our contact form
• Subject Line: "Privacy Inquiry"

Your Privacy Matters

At Memoir Maker, we understand that your life stories are deeply personal. We are committed to protecting your privacy and treating your information with the utmost care and respect. If you ever have concerns, please don't hesitate to contact us.